What is eligible for the 100 Night Trial?
Ecosa Pillow, Ecosa Cooling Pillow, and Kids Pillow are eligible for the 100 Night Trial.
- If you’re not completely satisfied within 100 nights of sleeping on your new Ecosa pillow, you may return it for any reason. You are also entitled to a full refund.
- Great things take time! We recommend sleeping on your pillow for a minimum of 14 nights. It can take between 1-2 weeks for your body to adjust to any new pillow. If you are not completely satisfied after this period, contact us within 100 nights of delivery to initiate a return.
- We never resell a used pillow! Your original pillow will likely be donated to charity to help those in need.
- We work hard to make the returns process as seamless as possible by providing free returns New Zealand-wide. Once you contact us, we will provide you with a pre-paid postal label. Just attach the pre-paid label to the box and pop the pillow in the post back to us. Once posted, just email us a photo of the lodgment receipt so we can monitor the tracking, we will then process your refund once the parcel reaches our charity partner.
- Please note that, in all cases, the original receipt showing proof of purchase is required.
- Any pillow that has mould, dirt, stains, smells, or bed bug infestations resulting from poor pillow care are no longer eligible for a pillow return nor replacement.
- To ensure customer satisfaction, we have a return policy that allows for 1 return of up to 2 pillows per household. This policy applies to your first return request only, so please contact us within the first 100 nights of owning your pillow to initiate the return process.