"100-Day Warranty
We are proud to offer a 100-day warranty on our pillow as it meets the highest standards for domestic use. This limited pillow warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
A. Who does this pillow warranty extend to?
Anyone who has purchased the pillow from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.
B. What does the warranty cover?
This warranty covers the following defects in workmanship and materials of an Ecosa pillow that has at all times only been in normal domestic use and treated in accordance with our Ecosa FAQ.
Any manufacturer defect which affects the use or function of the pillow.
Any manufacturer defect in the pillow cover such as the fabric tearing or stitching unravelling.
In respect of the pillow cover only, any manufacturing defect in the zipper assembly or the fabric of the pillow cover. As noted below, a defect in respect of the pillow cover alone will not entitle you to a replacement Ecosa pillow, just the cover itself.
C. What does the warranty NOT cover?
If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):
A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the pillow.
Comfort preference.
Abnormal use.
Physical abuse or damage to pillow which causes defects such as burns, cuts, tears, liquid damage or stains.
Exposure to cold temperatures for a period of time that causes the materials to tear or permanently deform.
Mould, dirt, stains, smells, or bed bug infestations resulting from poor pillow care. More information can be found under 100-Night Trial and FAQs page.
Any claim made other than for the benefit of the original purchaser.
Any pillow (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
Any pillow sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the pillow is not “new” or of “first quality”, or has previously been purchased or used by someone else.
D. When does the warranty start?
The warranty starts on the date of delivery of the pillow and lasts until the end of 100 days from that date.
E. Your Responsibilities
To make a claim under this Warranty, please send: 1) a brief written description and a photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at support@ecosa.co.nz
We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the pillow prior to accepting a particular claim under this Warranty.
Should shipping costs be required to return your pillow, you will not be responsible for those costs.
F. What do we do when we get all this from you?
Any evidence we receive regarding the potential warranty claim, including the pillow itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence we need, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not.
If we determine your claim is covered by the warranty, Ecosa will repair or replace (as applicable) and ship your pillow or a new Ecosa pillow back to you.
G. What if I only want a refund?
This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.
Our goods come with guarantees that cannot be excluded under the New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
H. Warrantor
Ecosa Group Pty. Ltd.
support@ecosa.co.nz"