We’re working with our delivery partners to create a better experience, including the option of having your products delivered into your home. Currently, only our Pure Mattress and Rio Sofa Bed can be delivered to your designated room if you live in the metro area.
Unfortunately, for all other products and for regional areas, courier services follow a front door + ground floor policy. They are not allowed to carry items upstairs, as it falls outside their employers' OH&S guidelines. If your front door is above ground level, please ensure someone is available to help move the boxes if you are unable to do so yourself.