5-Year Warranty
We are proud to offer a 5 year limited warranty on our bed frames and bed bases as it meets the highest standards for domestic use. This limited warranty gives you specific legal rights. You may also have other rights which vary from state to state.
A. Who does this bed base warranty extend to?
Anyone who has purchased the bed frame or bed base from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim. Without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.
B. What does the warranty cover?
This warranty covers damage as a result of defects in workmanship and materials of an Ecosa bed frame or bed base that has at all times been used for normal domestic use and treated in accordance with our Ecosa bed frame and bed base FAQ and care instructions.
The Ecosa bed frame and bed base warranty covers severe cracks, breaks and faults that impact the bed frame’s or bed base’s functionality or safety.
C. What does the warranty NOT cover?
Faults with your Ecosa bed frame or bed base that are not a direct result of defects in workmanship or materials are not covered by this warranty. By way of example, items in the following list are not covered by the Ecosa bed frame and bed base warranty. This is not a comprehensive list and is illustrative in nature.
- Variations in exact wood colour and grain. No two Ecosa timber bed bases look identical. This is the natural behaviour of American Ash timber.
- Variations in exact fabric colours
- Abnormal use.
- Physical abuse or damage to any part of the bed frame or bed base or slats which causes defects such as burns, cuts, tears, liquid damage or stains, dents, chips or direct breaking of the wood.
- Any claim made other than for the benefit of the original purchaser.
- Any bed frame or bed base (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
- Any bed frame or bed base sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the bed frame or bed base is not “new” or of “first quality”, or has previously been purchased or used by someone else.
- Normal signs of wear and tear, for example minor scuffing or fading over time.
- Any cosmetic modifications made to the bed frame or bed base, e.g. painting, varnishing or alterations to the wood or any of its fixtures.
- Cracks or breaks that are a result of improper care, exposure to extreme heat or moisture, or misuse of the bed frame or bed base.
- Ecosa will not accept exchanges for another size when the bundle deal is purchased.
D. When does the warranty start?
The warranty commences on the date of delivery of your bed frame or bed base, and lasts for 5 calendar years thereafter.
E. Your Responsibilities
To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (i.e. your order number or an original dated sales receipt) to Ecosa at support@ecosa.com.au.
We reserve the right, in our sole discretion, to request photographs, further information or descriptions, or to physically inspect the bed base prior to accepting a particular claim under this Warranty. You will not be responsible for shipping costs associated with the return of your bed frame or bed base.
F. What happens once I’ve submitted a claim?
Any evidence we receive regarding the potential warranty claim, including the bed frame or bed base itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole reasonable discretion whether your claim is covered by the warranty or not. If we determine that your claim is valid, we will repair or replace (as applicable) and ship your repaired bed frame or bed base or new Ecosa bed frame or bed base back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The bed base warranty period does not restart. Cover continues from your original purchase date.
G. What if I only want a refund?
This warranty does not give you the right to receive a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
H. Warrantor
Ecosa Group Pty. Ltd.
support@ecosa.com.au