45-Day Warranty
We are proud to offer a 45-day warranty on our Bamboo Bedding and Silk Pillowcases as it meets the highest standards for domestic use. This limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
A. Who does this bamboo bedding and silk pillowcase warranty extend to?
Anyone who has purchased bamboo bedding and/or silk pillowcases from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.
B. What does the warranty cover?
This warranty covers the following defects in workmanship and materials of an Ecosa bedding set or silk pillowcase that has at all times only been in normal domestic use and treated in accordance with our Ecosa FAQ.
- Any physical flaw in the fabric material that causes it to split.
- Any manufacturing defect in the duvet cover such as fabric tearing.
C. What does the warranty NOT cover?
If it does not fall into one of the categories above in the 'What does the warranty cover?' section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):
- Minor imperfections and slight cosmetic flaws
- Normal wear and tear that occur over time
- Normal wear and tear that occur after washing
- Any damages done by way of improper washing
- Pilling and abrasion caused by rubbing and washing
- Any unsanitary condition or conditions caused by abusive activities
D. When does the warranty start?
The warranty starts on the date of delivery of the bamboo bedding/silk pillowcases and lasts until the end of 45 days from that date.
E. Your Responsibilities
To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Ecosa at support@ecosa.com.au.
We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the bedding prior to accepting a particular claim under this Warranty.
Should shipping costs be required to return your bamboo bedding/silk pillowcases, you will not be responsible for those costs.
F. What do we do when we get all this from you?
Any evidence we receive regarding the potential warranty claim, including the bamboo bedding/silk pillowcase itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and ship your repaired product or a new product back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. This warranty period does not restart after the first warranty claim, but rather continues from your original purchase date.
G. What if I only want a refund?
This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
H. Warrantor
Ecosa Group Pty. Ltd.
support@ecosa.com.au