1-Year Warranty
We are proud to offer a 1 year limited warranty on our luxe quilt as it meets the highest standards for domestic use. This limited luxe quilt warranty gives you specific legal rights. You may also have other rights which vary from state to state.
A. Who does this luxe quilt warranty extend to?
Anyone who has purchased the luxe quilt from Ecosa. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim. Without it we reserve the right to reject any claim under this warranty.
B. What does the warranty cover?
This warranty covers damage as a result of defects in workmanship and materials of an Ecosa luxe quilt that has at all times been used for normal domestic use and treated in accordance with our Ecosa luxe quilt FAQ and care instructions.
C. What does the warranty NOT cover?
Faults with your Ecosa luxe quilt that are not a direct result of defects in workmanship or materials are not covered by this warranty. By way of example, items in the following list are not covered by the Ecosa luxe quilt warranty. This is not a comprehensive list and is illustrative in nature.
- Abnormal use.
- Physical abuse or damage to any part of the luxe quilt or its cover, which causes defects such as burns, cuts, tears, liquid damage or stains, and tearing or ripping of any part of the quilt.
- Any claim made other than for the benefit of the original purchaser.
- Any luxe quilt (whether manufactured by Ecosa or not) sold by a reseller who is not an authorised Ecosa sleep reseller at the time of purchase.
- Any luxe quilt sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the luxe quilt is not “new” or of “first quality”, or has previously been purchased or used by someone else.
- Normal signs of wear and tear, for example minor fading or signs of use on the outer cover, seams or finishes.
D. When does the warranty start?
The warranty commences on the date of delivery of your luxe quilt, and lasts for 1 calendar year thereafter.
E. Your Responsibilities
To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (i.e. your order number or an original dated sales receipt) to Ecosa at support@ecosa.com.au.
We reserve the right, in our sole discretion, to request photographs, further information or descriptions, or to physically inspect the luxe quilt prior to accepting a particular claim under this Warranty. You will not be responsible for shipping costs associated with the return of your luxe quilt.
F. What do we do when we get all this from you?
Any evidence we receive regarding the potential warranty claim, including the product itself in some cases, will be cross-examined and evaluated by Ecosa. When we have received the evidence, we will decide at our sole reasonable discretion whether your claim is covered by the warranty or not. If we determine that your claim is valid, we will repair or replace (as applicable) and ship your repaired luxe quilt or new Ecosa luxe quilt back to you. Ecosa reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The luxe quilt warranty period does not restart. Cover continues from your original purchase date.
G. What if I only want a refund?
This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs and upgrades for successful warranty claims.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
H. Warrantor
Ecosa Group Pty. Ltd.
support@ecosa.com.au